Motorola Mobility — return or replacement issue

Address:560045
Website:www.flipkart.com

My sister order Moto G6 play on 1st July 2018. Her registered mobile no is [protected] and order id is OD[protected]
I am facing the following issues
1. Mobile getting hang from 2nd july and we registered complaint on the 4th July.
2. On 9th July flipkart customer care response and ready to send "technician"
3. technician came on 11th July (he supposed to come on 10th July) According to Flipkart return policy we need to return product in 10 working days, so 12th would be last day to return.(It seems extending days due to this reason)
4. Technician is not understandable to internal technical things which running in background. ( He was doing his job as per instruction, taking screenshot like heating capacity of mobile and like that .. he took so many screenshot but due to heavy rains )
5. My concern is that after 10 days it wont take return.
6. I want either replacement or return this mobile.
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