[Resolved] Motorola Mobility — service complaint for moto g6
R
Radhika.Ramesh
Address:
Dreams mobiles TDM, Karamana PO, Trivandrum, Kerala-695002, Thiruvananthapuram, Kerala
I have given my Moto g6 phone at Karamana Service Centre Trivandrum due to the complaint of overheating, battery draining and cannot view the incoming calls. They informed us that the phone is complaint due to water damage and they claimed that they rectified it. But there was no such issues of water damage with my phone. After service they returned me the phone for an amount of Rs 900, but the complaint was not rectified. Again I approached the same service centre and they told us that they will return after 3 days after servicing. Now they are telling that battery is completely water damaged and asked for an amount of Rs 5500 to rectify the same. The service providers are not genuine in their work, they haven't informed me about the issue at first and they are asking for huge amounts.
Was this information helpful?
No (0)
Yes (0)
Apr 26, 2019
Complaint marked as Resolved
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Mar 25, 2019
Motorola Mobility Customer Care's response Hi Radhika,
We're sorry for the inconvenience caused. Kindly send us an email with a brief overview of your issue along with the device IMEI and your contact number to [protected]@motorola.com.
Best regards, Motorola Support
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment