[Resolved] Motorola Mobility — touch screen not working in g4 plus model, 4th time issue despite of repair. | |||
I purchased a handset of motorola, model e4 plus on[protected]. Within these eight months my handset is in service centre for 4th time. First i faced the issue of ghost touch just after the 8 days of purchasing the handset. I gave handset to service centre, they told that motherboard issue has been resolved. I stared using handset and within a day i realize that issue is still there. Again i gave the handset to service centre which i received back after approximately 20 days of wait. This time they changed the touch screen. Now, again i am facing the problems, touch screen is not working at all. I cant even switch off the handset. This handset is in warranty period, i am making rounds to your service centre. I am worried that after the warranty period also i will face these issues and i will have to waste my money on this. Motorola delivered a faulty handset to me, i don't want to pay for your mistakes and don't want to keep making rounds to your service centres. Again there is a risk of all my personal data stored in handset getting misused. Was this information helpful? | |||
Jun 8, 2018 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. Verified Support May 08, 2018 Motorola Mobility Customer Care's response Hi Prafulla, Greetings from Motorola! Thank you for bringing this to our attention. This type of warranty service is not typical and I apologize for any inconvenience this may have caused. We would like to know more about your concern and service details. Hence, we request you to send us details to [protected]@motorola.com referring to this post. Thanks Motorola Support | |||
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