[Resolved] Motorola — moto c plus mobile issue

balaford

from Chengalpattu, Tamil Nadu

Address:	603001
Website:	1) [email protected] 2) [email protected]

Bought mobile on oct 2017 and not yet faced any issue with mobile up to nov 2018. On dec had an issue with mobile gets automatically power off issue after receiving call. Then tried to switched off and on, but no response on that.

Then had a call to moto customer care and speak about this issue, they advised to handover to service center and same has been done. After few days, service center team called me and told to change the mother board of mobile and its cost around rs.4800 to rs.5300 (Equivalent to 95% of mobile cost)

Since mobile looks new and didn't get any abnormality, service team said. Then asked them what went wrong on that mother board, why its gets replacement. But they didn't tell anything. Then escalated this issue to customer care, they simply told go and do repair at your cost, we didn't do any favour of this case.

Request your support for this case.

Awaiting for your valuable reply.

Thanks & regards,

N. Balamurugan.

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Feb 14, 2019

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Jan 11, 2019

Updated by balaford Bought mobile on Oct 2017 and not yet faced any issue with mobile up to Nov 2018. On Dec had an issue with mobile gets automatically power off issue after receiving call. Then tried to switched off and on, but no response on that.

Then had a call to moto customer care and speak about this issue, they advised to handover to service center and same has been done. After few days, service center team called me and told to change the mother board of mobile and its cost around Rs.4800 to Rs.5300 (Equivalent to 95% of mobile cost)

Since mobile looks new and didn't get any abnormality, service team said. Then asked them what went wrong on that mother board, why its gets replacement. But they didn't tell anything. Then escalated this issue to customer care, they simply told go and do repair at your cost, we didn't do any favour of this case.

Request your support for this case.

Awaiting for your valuable reply.

Thanks & Regards,

N. Balamurugan.

Verified Support

Jan 14, 2019

Motorola Mobility Customer Care's response Hi,

Greetings from Lenovo-Motorola!

We deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Motorola Support