[Resolved] Motorola — moto g4 plus xt1643 (automatic switch off during call, sms and any time.

Vikas51278

from Kalka, Himachal Pradesh

Address:	174101
Website:	motorola-mobility-en.custhelp.com/app/mcp/service/action/auth

Dear sir,
I have buy moto g4 plus xt1643 handset with rs.13499?/- under scheme rs.12500/- on 26 june 2017. Its warranty time is 26 june 2017 to 26 june 2018. According to the motorola company warranty will expire after one year. My handset switch off automatically during call and sms and any time without any touch. Handset switched off frequency 4 times to 7 times per day. Now i am totaly harassment by this product due to this type of the problem. Due to this problem i have lost essential calls, important sms, bank atm otp pin, trading shares alerts and other important notifications etc.
I have checked this handset 2 times by customer care which is authorized motorola levevo customer care office (Sant rameshwari enterprises, chandigarh sector -20-d). But problem as usual. Now i don't want to trouble more. Kindly solve my problem.
Mfg. Name and address: flextronics technologies (India) pvt. Ltd. (Dta unit), plot 3, phase 2, sipcot industrial park, sandavellur'c' village sriperumbudur taluk, kancheepuram district, tamil nadu 602106.

Manufactured for: motorola mobility india private ltd.12 floor, toiwer d, dlf cyber greens. Dlf cyber city gurgaon - 122002, haryana, india.

I will really thankful to you for this kindness.
Kindly see the attachment of bill and phone specification has given below.
Thank you,
Regards,
Vikas sharma
Call: [protected]
[protected]

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Mar 15, 2018

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2018

Motorola Mobility Customer Care's response Hi Vikas,

Greetings from Motorola!

Thank you for bringing this to our attention.This type of warranty service is not typical and I apologize for any inconvenience this may have caused.This is to inform you that we have received your concern and the respective team will get in touch with you at earliest.

Thanks
Motorola Support

Feb 15, 2018

Updated by Vikas51278 Dear Team,
Handset switched off issue has increased day by day it's switched off very soon.this issue interrupt my business today's. I am just waiting for the proper solution of this problem as soon as possible because i have no another option without buy new handset.But before buy any new handset i will rage this issue at high level. switched off issue is not ordinary issue to me.
Regards,
Vikas Sharma
call: [protected]
[protected]

Feb 17, 2018

Updated by Vikas51278 Dear Motorola Team,
How much wait i shall do, Reply me.There should be period of time to resolve the issue from your side, and you must notify me that what you have action plan about this handset problems.

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Comments

IteeS

from Delhi, Delhi

It is strange that Moto gs 5 plus lacks a basic feature that it does not run apps of compass and vaastu etc.
It is conveyed that device des not have magnetic sensor feature that's why it does support compass based apps.
This weakens the device viz. viz. It's competitors.
Company must provide upgrades with immediate effect.