[Resolved] Motorola Solutions — 50 days back given my moto x in service center and no update till the day. | |||
Hello moto, I brought moto x force (Black, 32gb) phone on 28 june 2017 from amazon It worked till 10th sep 2017 (2 months 12 days), but after that, no incoming and outgoing calls. I realized after 2 days and visited nearest service center in bangalore on sep 14th, 17. They suggested to do software reset and did the same, but it didn't workout, so recommended for motherboard replace.. I said ok. 47 days are completed, but till now there is no update. I visited many times service center and made calls to customer care. But no body don't know when the handset will be repaired. Service center person given this compliant number - srbbg[protected]. Support team will say "we will get back to you", but never called back me and no one replied to my emails. Now tell me what to do, how many more days it takes to repair my phone and when it will be delivered to me? I brought a flagship phone by trusting moto brand and became fool.. I brought this phone to use myself, not to kept in service center. If i don't get any response.. I'm thinking to complain at police station and log a fir against moto.. Also complain in media. Thanks, Kishore reddy d. +91-[protected]. Was this information helpful? | |||
Nov 28, 2017 Complaint marked as Resolved Finally after 64 days of waiting, Moto replaced my phone, they don't have motherboard spare part, but intentionally kept in service center and delayed, in the mean while I made many calls and shouted on support team, because they didn't processed anything for first 45 days, so I lost my patience and did follow up with support team.
Moto support team is almost filled up with female members and they were never cared about customers, disconnects the calls just like that, else will say "will get back to you", once you disconnect the call that's it, you won't get calls from Moto(they were just making fools by customers) and telling lies, if you made next call then that could be a fresh, you have to tell your problem form first and again they will ditch your compliant and do the same time pass.
Moto could be a best place for females to do time pass in support team rather watching boring serials at Home.. how lucky they were, eating customers money as salary, but no need to help customers... no one cares about customers.
Finally I understand, why/how Moto became Chinese crap.. it fall/pulled to down by own employees by damaging the brand value.
Thanks Ganapathi Kellikar for wonderful support from Moto team in critical piece of time. you're the only person helped me and responded on-time.. it took just a week to complete my case after reaching you. Motorola Solutions customer support has been notified about the posted complaint. Oct 30, 2017 Updated by kishorereedyd attached images  | |||
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+91 12 4419 2000
Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001
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