[Resolved]  Motorola Solutions — complain about moto g5s plus

Address:395003
Website:motorola

I had bought my mobile online on 21st jan' 2018, after i had already arrived your service center for more than 3 times & your service center kept my mobile more days than me after i bought my product, but still again i got the same problem of dust in camera 4th time, so again i arrived in service center, & they promise me to delivered it within 3 days, but manager of center (Samir patel) talked with me very rudely & he stopped receiving my calls & answering me, so i call in customer call center & we did conference call in surat service center & talked with mr. Samir patel, i have already call more than 6 times in customer center & fought with them after that they delivered my product 5 days later & after 3 days again i got the same problem (Dust in camera) & fought in customer center for replacement & before that, once they promise me to provide fool n final service & this time again they requested me for same, now i have lost my tolerance, after kept so much patience, & your customer service told me for replacement & advice me to arrived near by service station so i went there & they avoid me for that, after i fought very hard with them and at customer center they again request me just now 1 hrs ago to submit my product, but we not eligible for replacement, so i want to asked you to whom i have to complain about this issue (Responsible person), i want replacement of my product, just now i have sumitted my mobile in service center of adajan branch.

Please take immediate action or contact me on [protected], if you are serious, i have decided to lodge complain in customer suraksha center in 2 days, if i will not get my exact status of product. You are really making fools to customer that we all know very well, i have also promised to manager of service center and customer center about complain customer suraksha center. I will post & tweet on on social media with video & recorded voice that the way service center manager talked with me.
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Aug 8, 2021
Complaint marked as Resolved 
Motorola Solutions customer support has been notified about the posted complaint.
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Hi Parth,

Greetings from Motorola!

Thank you for bringing this to our attention.This type of warranty service is not typical and I apologize for any inconvenience this may have caused.This is to inform you that we have received your concern and the respective team will get in touch with you at earliest.

Thanks
Motorola Support

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