Motorola Solutions — front camera of moto e4 plus not working. heating problem also.

Address:Durg, Chhattisgarh, 490020

I get this mobile from flipcart a week ago. And my front camera is not working. And the mobile is getting very heat after using browser. My delivery address is in patna bihar. But now i am present in bhilai chhattisgarh. What can i do.
I want replacement according to the terms of flipcart, at my present address bhilai chhattisgarh.
My delivery address 1150 km away from my present location.

Kindly help me sir.
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Motorola Solutions customer support has been notified about the posted complaint.
Aug 21, 2017
Updated by vikramjit prabhat
Sir,
Flipcart send me a damaged product, and when I send a replacement request according to there terms and conditions within 10 days. They rejected my request.
Service of Flipcart is very worst, Amazon is very very better than Flipcart.
Please help me soon sir, I am finding myself astonished by Flipcart.
I am sending the attachment of my bill and the rejected request by Flipcart.

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Hi Vikramjit,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks
Motorola Support
vikramjit prabhat's [Complaint's author] reply, Aug 14, 2017
My front camera is not working, when I go to the camera option, the option of front camera is missing.
There is a heating problem of this device when i play online game or using browser . Only after 30 minutes my phone gets heated very much, when I play online game.
So kindly help me and resolve my problem soon.
A front camera is not proper n clear only while using video recorder or while video calling, whenever i am using the screen is getting dark or somewhat black, please take this cell phone back, I don't want it and give my money back...
Moto have Very worst reply .
Now I m thinking that I made a very big mistake by purchasing a Motorola phone.
ND I suggest every one not to buy a Motorola phone bcz of it's worst complain resolving stand.
I want to give zero star to it's costumer care service.

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