Motorola Solutions — Moto e3 power motherboard issue

niabbar

from Mumbai, Maharashtra

Address:

Hyderabad, Andhra Pradesh, 500008

Purchased Moto Power e3 from Flipkart Invoice No.FOYQI[protected] Dt .[protected], Product No VY28485
Problem Description : Not getting display and approached to nearest service center they said its mother board Issue need for additional amount 5000 to replace the given foolish explanations & not accepting its under warranty period

My Number is [protected]

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Motorola Solutions customer support has been notified about the posted complaint.

Feb 21, 2017

Khatri Aror Vansh's response Motog4 camera rear side was giving quality images. Service center says due to scratch. How the scratch came within 6 months as compared to my previous phones usage. Seems product design issue and the material used

Feb 24, 2017

Updated by niabbar S.No.IMEI No. [protected], Model XT1706, S/N HKE6PEUY

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Comments

Imam111

from Hyderabad, Telangana

Very delay action, Lenovo service center Service order No: SOIN[protected], Model NoXT1706&T1700. IME :[protected], [protected].

Motorola Mobility Customer Care's response, Feb 27, 2017

Hi,

We would like to get more information about your case, feel free to send us an email to supportforums@motorola.com referring to this post.

Regards,
Motorola Support

Khatri Aror Vansh

from Kanpur, Uttar Pradesh

I have moto4g plus im very disappointed from this phone. Service centre is not available in ambala . plz replace my phone .i hope for your positive response to me .Thanks

Motorola Mobility Customer Care's response, Feb 27, 2017

Hi,

Please reach out to our local Customer support: http://bit.ly/1hTXrcG for further assistance.

Regards,
Motorola Support

angucool

from Karur, Tamil Nadu

Dear niabbar,

If the above mentioned product is under Warrantee means they are not having right to ask the additional amount. they have to replace the defective part / product with free of cost under warrantee. If it continuous means put a mail to Customer card dept of Moto. If not resolving after mail means just file a case against company in consumer court.

Thanks,

ANGURAJ

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Motorola Support

Falguni Tarafdar

from Dharwad, Karnataka

My motorola e3 is not working suddenly but it is only 6 months old and your local service centre is not granting its warranty and saying that its motherboard should be changed and it will cost 82oo but the mobile itself costs 7999 less than the amount of its motherboard .my imei1 is 358224o7181255o

Madhuri Charchumall

from Bengaluru, Karnataka

I hope this the issue with most Moto e3 power mobiles. Even my phone (Moto e3 power) has the same issue where it stopped working suddenly and when I showed it in nearest service center they are asking to change mother board. I have 1 more month left for my warranty too... I don't know why there is this kind of issues even after having a proper warranty.