Motorola Solutions — moto g5 plus power button jammed

Address:

Thiruvananthapuram, Kerala, 695043

Hello,

I recently purchased a moto g5 plus through www.flipkart.com and the power button is not in a working condition. It has been jammed. Let me say i am surprised at the poor quality of the moto phones.. Within 2 months, the power button has been rendered useless. I approached the authorized service center in trivandrum (Dreams mobiles, karamana) on 4/7/2017 and they have been holding the phone for the past 14 days. It is a tedious process to get in touch with them as their only contact number seems to be busy all the time. When i contacted them for the first time they told me that they have to replace the display too along with the power button but were not able to provide me with an approximate return date. And on 15/7/2017 when i got hold of them they responded by saying that it will be ready in a couple of days time. Therefore i contacted them today (18/7/2017) and they replied that the parts have only reached the service center and it will take another 3 days or more to return my phone. This is the kind of response i get each time i contact them. I have been left without a phone for more than 2 weeks and i hope you understand the inconvenience caused by this. Please note that the phone is applicable to the warranty period of 1 year.

I request you to take immediate action and escalate my request asap. This kind of response from such a big brand like lenovo is unacceptable. I kindly suggest you to contact the center and speed up my service request.

Service center : tdm-001-dreams mobiles cci
No. Srtdm[protected]
User name : aravind v
Imei no. [protected]

I have attached a photo of the service record along with this complaint.

Aravind v