Motorola Solutions — moto g5 plus repair

VMurugan19

from Chennai, Tamil Nadu

Address:

Tirunelveli, Tamil Nadu

In my moto g5 plus mic is not working. I am visited the service center at 5/03/2018. He told to me this cause by liquid problem and this not covered warranty and it's repair cost is rs.3800.in my job sheet he mentioned return time 14/03/2018. But after 21/03/2018 he told the problem is affected in board. So we need to change the board and cost is rs.6800. After 20 days he told like this. But i am unsure why moto behave like this. I not felt my into water, think this is not a liquid problem. The service center also not responded and pick up my calls. Moto must provide the warranty into this service.

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Motorola Solutions customer support has been notified about the posted complaint.

Apr 16, 2018

Updated by VMurugan19 I have complaint against to moto customer care. This is my complaint no.[protected]. My case has escalated before 3 weeks, and i am also contacted regularly to customer care. I got the response for last 7 days from moto like "Our senior Representative contacted today". But i am didn't get any single response from moto side and also my complaint status. I thought moto has cheated to customer. This is irregular response. Because i have surrender my mobile into service center last 45 days. I am very very disappointed this poor service. Next i am going to file case for against moto company for fake response and not action my complaint for last 3 weeks.

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Comments

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi Murugan,

Greetings from Motorola!

Thank you for bringing this to our attention.This type of warranty service is not typical and I apologize for any inconvenience this may have caused. We would like to know more about your concern and service details. Hence, we request you to send us details to [protected]@motorola.com referring to this post.

Thanks
Motorola Support