Motorola Solutions — moto g5s plus not charging (within warranty) | |
Dear sir/ma'am, I had purchased a moto g5s plus on 16th november, 2017 and on 15th august, 2018 the phone stopped accepting charge. I took it to the service center to get it repaired, the service executive who attended to me refused to provide service under warranty since the apparent damage to the charger port was due to water corrosion. The solution offered by the executive after assessment was to replace the whole motherboard since the charger port was soldered to it, the cost of which would be an approximate 70-80% of the original sale price (Approx.[protected] estimation. I wanted to recheck with another motorola service center and the executive there also denied my warranty and asked me to leave the device with them for a period of 2-3 days to assess and analyze the issue for which i was to provide rs. 250 (Non-refundable). I am very sure that the all the parts on the motherboard are fine and if any damage to the charger socket then it is not due to water corrosion since the phone did not give any warning of moisture detection in the device and i had taken due care not to get it wet. The estimation for the cost of repair provided by the service executive is a massive amount and i am only a student, and i do not see the need to change the entire motherboard for just repairing the charger socket. Please do get back to me with a valid and more reasonable solution because this is simply a massive exploitation of the consumer. I would appreciate if you get back to me at the earliest and resolve the issue by accepting the warranty. Thanking you Name: prinson pais City: bengaluru Model: moto g5s plus Was this information helpful? | |
Motorola Solutions customer support has been notified about the posted complaint. | |
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Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001
Greetings from Motorola!
We are really sorry to hear that and deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email with invoice copy details to [protected]@motorola.com referring to this post.
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Motorola Support