Motorola Solutions — Moto M speaker issue - phone in repairing since 8 April 2017

 
2 Reviews
Vadodara, Vadodara District, Gujarat, India
 Gaurav Mistri
Hello,

I'm gaurav from vadodara. I have moto m handset and due to speaker/ringer issue i had to submit it to the service center "rtel service, vadodara". The service order number: soin[protected]

The representative promised that the repairing will be done in 15-20 days. After 20 days i was informed that the problem seems to be with main board (Motherboard) so they ordered a new part (According to service center representative) and gave me a new service number i. E. Soin[protected]

They asked me to check with them in a week and i went to service center 3-4 time but the phone is still in repairing. Moreover, the contact number and email addresses of the authorized service center are not working.

On 15 may, i received a text message that the phone has been repaired and can be collected but when i reach service center in 17 may, i was informed by service center incharge that the part is still not arrived and due to delay in part arrival phone is still not repaired.

Kindly help me with a quick solution. I need my phone back at the earliest in working condition.

Looking forward to a favourable solutions and quick action. Thank you,

Regards,
Gaurav mistri

Complaint Status


[May 22, 2017] Motorola Solutions customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Hi Gaurav,
Please send across your details to [email protected] referring to this post.
Thanks
Motorola Support

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    Motorola Solutions - Moto M speaker issue - phone in repairing since 8 April 2017