[Resolved] Motorola Solutions — motorola e4 plus, display problem

dipakdude

from Vadodara, Gujarat

Address:

Vadodara, Gujarat, 390007

We have online purchased motorola e4 plus from flipkart which we have received on 07th september 2017. Suddenly on 18th september 2017, display was started to blink continuous and the display was not working for 1 hour. We were getting phone & everything but nothing was displayed. After 1 hour, mobile again started to work properly. On 19th september, the same thing happened for 2 hours. We went to motorola service station, they suggest us to update software for this, they took 2 days. When we received back mobile, the same problem continued. We went service station, they suggested us to put mobile in the service centre for 10-15 days for repairs.in 10 days mobile is not working. Requesting you to replace the mobile.

My mail id is [protected]@yahoo.com
Mobile no: [protected]

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Sep 23, 2017

Complaint marked as Resolved

Company Service centre employees are saying that they can replace mobile if we are going to them for any problems within 07 days only. They are not ready to replace the mobile & not even giving assurance of repairing. They hold mobile for next 10-15 days & even We do not have a spare mobile. Please help us to get the replacement of mobile. The worth of Mobile is Rs. 9, 999/-, After paying this amount, we are daily visiting service centre on daily basis without any mobile.

Motorola Solutions customer support has been notified about the posted complaint.

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Comments

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi, Dipak.

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks,
-Motorola Support