Motorola Solutions — new phone needed a motherboard change within two months

Address:

Kollam, Kerala, 691003

My moto g5 plus is just two months old and the phone got off all of a sudden. Before i was facing charger issue and now the phone. So i took it to the authorised service centre at trivandrum (Dreams mobile, trivandrum) and they recommended for replacement of mother board, which they did. After getting the phone after replacement it was k in performance. But i did'nt notice a smudge like horizontal lining to the left corner of the screen which is more visible in white backgrounds. I even made a chat with your motorola support and all they could recommend was reset the handset. Let me ask you a simple basic question the phones motherboard was replaced and so the phone is eventually reset, then why give such lame advice. This was so unexpected of a brand like yours.

I was a sony product user and shifted to your brand trusting its a good one. And once when i experienced an issue for my sony phone they where ready to replace the phone for a new one. This is so unbecoming of a brand like yours as you could see from the purchase of your product i have been facing issues and within just two months of time we have this. Now i want to know what moto is ready to do for my situation at hand.