[Resolved]  Motorola Solutions — Phone not received after two months

Address:Ernakulam, Kerala, 682024

My motorola handset which was purchased on september 2016 got damaged after a month o[censored]se. The phone fell down and the display was broken.
I had approached the nearest authroized customer care centre in cochin and submitted my handset for repair on December 6th 2016. They said they will deliver the phone in a couple of weeks. It has been nearly two months and i have not received my phone after repair. I have made multiple visits to the service centre on working days taking my day off from work as never respond to any phone calls. I have also send multiple mails to the customer care of motorola company but in vain. Kindly assist in getting my handset repaired.

Thanks and Regards,
Ashok
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Apr 11, 2017
Complaint marked as Resolved 
Received my phone after 3months
Motorola Solutions customer support has been notified about the posted complaint.
Complaint comments 

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Hi Ashok,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Motorola Support
Hi Team,

I had raised the issue with the customer care and also had sent mailers to [protected]@motorola but did not get any response for the same.

Thanks and Regards,
Ashok

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