Motorola Solutions — reference number[protected] | |||||
I won a motorola z3 play from moto insiders. It is a sprint model. I am not using the device on sprints network so i need the device unlocked. I have been waiting over a week for someone from motorola to respond. When they told me i would have an answer in 48 hours. Its been over a week and all i get is the run around from motorola. I just want to know whats the process o[censored]nlocking a device with no financial obligation. This was a time sensitive mattet and has caused me to lose money and no one at motorola will assist. How do i get my device unlocked? Was this information helpful? | |||||
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Motorola Solutions customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Phone shut down every frequent time when I switch on my data to watch some videos or surf the net.
It shuts down even if battery level is 100%.
Still no solution from Motorola.
Never buying your product again.
It shuts down even if battery level is 100%.
Still no solution from Motorola.
Never buying your product again.
Motorola Mobility Customer Care's response, Sep 4, 2018
Hi Tyara,
Greetings from Motorola!
We are really sorry to hear that and deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
Regards,
Motorola Support
Greetings from Motorola!
We are really sorry to hear that and deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
Regards,
Motorola Support
Motorola Mobility Customer Care's response, Sep 4, 2018
Hi Tyara,
Greetings from Motorola!
Thank you for sharing details with us, we’ve received your inquiry and have escalated it to the appropriate team for assistance. Thanks again for your patience as we work to address your concerns.
Regards,
Ashwin
Greetings from Motorola!
Thank you for sharing details with us, we’ve received your inquiry and have escalated it to the appropriate team for assistance. Thanks again for your patience as we work to address your concerns.
Regards,
Ashwin
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+91 12 4419 2000
Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001
Problem Description : Not getting display and approached to nearest service center they said its mother board Issue need for additional amount 5000 to replace the given foolish explanations & not accepting its under warranty period
Greetings from Motorola!
We are really sorry to hear that and deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to apsocial@motorola.com referring to this post.
Regards,
Motorola Support