Motorola Solutions — repair denied

Address:

Darbhanga, Bihar, 846001

This is the customer reference that i got from my first mail.
Customer reference:[protected]

June i bought new moto turbo for my sister. (From august problem started)
She use only one sim so she never used the second sim slot.
Just after 3 months charger stopped working, my sister cannot go to service center on her own she waited for me.
But wen i went to the service center to my surprise i came to know that my second sim slot is not working as it is damage. And i was asked 1600 for repair
So i told told them since my sister use only one slot u fix the charger i don't need second slot.. Technically he should have fixed that also but it doesn't matter coz i use only one slot..
Now the most surprising part. He said he won't fix charger until i pay 1600.
I told him please just fix the charger coz its warranty is only six months and almost 4 months is already passed. But i was denied
Listen sir/mam i'm big fan if this moto brand that's y i'm writing you mail.
Anyways i'm going to consumer forums if you guys don't take action on that service station.

* today i called your costumer care but he said the same thing that since my mobile can't be flushed they can't repair it.
This is my second mail to you guys..
If you don't solve my problem i'm going for legal procedure.