[Resolved]  Motorola Solutions — service centre irresponsible service

Address:Coimbatore, Tamil Nadu, 641001

Myself living in coimbatore and i have moto e mobile phone purchased about two years back and last week suddenly sim was not recognised. I changed sim port still the problem persisted and also battery power was draining rapidly. I located your sercive centre in r. S. Puram, coimbatore where they collected my mobile and they will check and inform. When i contacted them the next day they collected rs.100 and told the mobile is irepairable as the ic is out. Only solution is i have to get a new mobile.
Based on one of my friend's advice i located aprivate service centre just half a kilometre from your service centre and they repaired the phone in just two hours and charged rs600. My phone is now working all right back to the original condition.
I am shocked with the approach and attitude of your service centre which promotes only use of new phones. My suggestion is betteer you can close your service centres if this is your objective.

With regards

P. Sundhareshwaran
3/1, a. K. S nagar, coimbatore-641001
[protected], [protected]@gmail.com
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Aug 7, 2021
Complaint marked as Resolved 
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Comments

I buy a Moto E3 plus last 2 weeks before battery coverage very low time, and very heat more than 5 mins Speck in mobile, will be very heat will generate, one sensor also not working..Pl take nessery action..
Motorola Mobility Customer Care's response, Jan 16, 2018
Hi,

Greetings from Motorola!

We regret the inconvenience caused. We would like to assist you in this regard. Hence, we request you to send us details to supportforums@motorola.com referring to this post.

Thanks
Motorola Support
Hi,

Greetings from Motorola!

We regret the inconvenience caused due to delay in service. We would like to know more about your concern and service details. Hence, we request you to send us details to [protected]@motorola.com referring to this post.

Thanks
Motorola Support

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