[Resolved] Motorola — X play sim slot 1 does not attach to 3g and 2g | |||||
On 3rd april 2017, my moto x play handset has shown no nw for 3g and 2g, while it is working fine with 4g data. This is happening only for sim slot no1. I checked up with moto customer care and they asked me for doing factory reset. This has not helped. Then i was asked to go to service centre. The service centre guys after 3 days told me that the handset motherboard needs to be replaced and it will cost me rs 7500. This was randomly happening sine jan 2017, but i ignored it as the issue was getting resolved after handset power off and on. Although handset had persistent problems like overheating, battery draining fast etc., i thought it was a normal behavior of x play. I have been using different handsets since almost 20 years. I never came across such problem for reputed brands like samsung. Now asking rs 7500 for poor workmanship and quality, it is asking customer to pay amount which is equivalent to buying a new handset. Too much disappointed Was this information helpful? | |||||
May 18, 2017 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. | |||||
1 Comment | |||||
Comments
Hi I have already sent mail on 18th April 2017 to [protected]@motorola.com . Still no response is received. Can I expect a basic reply from you ? It seems you are more interested in putting this complaint as " Resolved " without giving any resolution.
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