[Resolved] M/s.kaizen Motors - Royal Enfield Dealer — Unethical behaviour

 
2 Reviews
Ernakulam, Ernakulam District, Kerala, India
 Boban Pulinchery
They advertise they are open 9AM to 8PM but don't get fooled they close on 5px itself. Staffs and management altogether is a disaster for customers. 1) They do not allow proper test drive. only after asking specifically they allowed us a test drive so that we can identify how the vehicle experience is. 2) They only take Cash, beware if you give your cheque to them they are reluctant to process it, means they only confirm your payment after 4 or 5 days. always saying the excuse that they didn't have printout of their account statement. 3) They always do false promise and simply ignore. 4) They tell that they will do the registration, but do not send the vehicle to registration on time. making customer wait for days. 5) Staffs always say excuse like they are only the staff so cannot do anything. I made a mistake by purchasing Royal Enfield Thunderbird 500 from them, I paid full amount of 2, 02, 530/- after they said they have the vehicle ready. But still not delivered, waiting a week for the vehicle present at their go-down. There are many other showrooms of Royal Enfield in ernakulam, this one is the worst, a government office is far better than kaizen.
Complaint marked as Resolved May 25, 2019
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Yes I too felt that they are not serious about business. I went around 5 PM and saw many riders as if they are starting off for a long ride.I asked one of the showroom attendent, is it open? He said yes and said he will be back within a minute as he was attending some other customers.As I went in, the showroom seems to be closing, no lights.I said for time being I just want to know the pricing and loan details.Now he is not at all interested and with an attitude like buy or get lost, who cares.And he pointed me to the HDFC bank agent to discuss about loan.I was not even given a leaflet as in any other showrooms.This attitude really makes me believe their after sales services will be worse.I will never buy from them

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    M/s.kaizen Motors - Royal Enfield Dealer - Unethical behaviour