Msrtc — not got enough information regarding parcel service

Address:

400078

I was looking for parcel service from deorukh bus depot and my brother approach them regarding same. But respective person at enquiry counter said that no such service is available.

In web portal it seems that msrtc is encouraging such service where as
Deorukh depot gives negative respond. I tried to connect telephone number
[protected]
[protected]
But observed same response.

Also i connected to call center ([protected]) but he is also not connect to them. Now my question how st will run in profit if general people not able to connect them.