Msrtc — shivshahi bus did not halt at wakad bus stop even we had reservation

Address:421204

My parents were to travel by shivshahi from wakad to dombivli. They had reservation made online. Ticket no. 33761484 dated 23 june 2018. Bus did not halt, they could see bus passing by but it did not halt. They had to get another bus and come to kalyan with break journey (I. E., upto kalamboli then taxi to dombivli).
I made personal visit to pune swargate depo after suggegstion by msrtc cc team. There i was told that the complaint belongs to kalyan / thane.
Thane cto is not responding. Pls take appropriate action.
My name: aniruddha pisal
Contact: [protected]
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The rain water is draining from the bus roof, no one is able to seat properly in bus. Seats are also not good. And all passengers has taken complet tickets.

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