[Resolved]  Mswipe Technologies — chargeback dropped by customer, illegal holding of payment, request to release the hold amount rs. 10260.00

Address:	641016
Website:	www.mswipe.com

Sir,

On[protected]:53 pm i wrote to you

We have obtained the information about holding an amount of rs. 10260.00 in my honey flower consultancy services - mswipe account through our customer care executive mr. Imam.

Also we came to know one of customer mr. Kannadasan (Ph no. [protected]) no. 47, annai sathya nagar, ctc back side, ondipudur, coimbatore - 641 016 who used his karur vyshya bank visa card ending with 1201 for payment transaction of rs. 10260 against our company bill no. 86 dated[protected].

On the[protected] that customer had some other debits in his karur vyshya bank savings account from unknown manners. For claiming that unknown debits he wrongly complaint about the transaction done with us by him through our mswipe terminal.

This information we have collected from mr. Kannadasan on[protected] and he said sorry about this claim which he also dropped the claim from his bankers also.

For your immediate reference we herewith attached the bill no. 86 dated[protected] for the value of rs. 10260.00 billed to mr. Kannadasan.

Please hope as we are very proper in our financial transactions and belief we never used any immoral transactions in our mswipe terminal.

Attached : bill copy

And

Apr 12, 2017 at 5:44 pm mswipe wrote to me

Hi team,

Kindly look into the issue as the amount is been recovered against chargeback.

Me name : honey flower consultancy services
Tid : 42m06839


Hi sir/madam,

Thank you for writing to mswipe customer service.

We have forwarded your request to concern department. Our concern team will get in touch with you shortly.

Your patience & cooperation in this regards will be highly appreciated.

Still, if you have any queries feel free to write us on our e-mail id: [protected]@mswipe.com

We value relationship with us.

Thanks & regards,

John pawar
Hold response team


Outlook logo black

Mswipe technologies pvt. Ltd.
Astral center, 9th floor, n. M. Joshi marg, byculla, mumbai - 400 011
Phone:[protected]Board) |helpdesk:[protected]
Web: www.mswipe.com | facebook: www.facebook.com/mswipe

On fri, jun 30, 2017 at 1:25 pm i wrote to you

I have talk with our customer executive mr. Rasid on[protected] @ 13.04 pm about the hold amount of rs. 10260.00 in my account which has to credited to my account on[protected]. But still this time the amount is not sent to my account.

Also i have confirmed the card holder and card holder bank where they have dropped the charge back against this transaction.

Kindly send the amount as soon as possible. As we required this money for very needy hospitalization purpose. Please help.

Thanking you

Yours truly
N. Poovendrakumar

On fri, jul 21, 2017 at 18:15 pm i wrote to you

I have spoke with your customer care executive by 17.45 pm[protected] about the amount which is in hold is not credited to my account. He told normally it will take 0 to 90 days to settle the issue. He also request me to send the e mail to [protected]@mswipe.com for releasing the amount.

I once again request you to release the hold amount of rs. 10260 as soon as possible.

If any queries please wrote.

Thanking you
Yours truly
N. Poovendrakumar
[protected]
Proprietor
Honey flower consultancy services