[Resolved] Mswipe Technologies — deduction of charges

shik7276

from Mumbai, Maharashtra

Address:

mumbai, Mumbai City, Maharashtra

Hi loser and baggers,

Register number - [protected]

I have purchased one machine of m swipe and because of no use i have submitted the machine back to one of your sales adviser people.

Still my rent is deducted from my account instant of several mail to your help id and all your calling agent that was my whole life mess repeating the same script again and again.

If you help id is for help so can i know which help they provide to customer.

And i want to clear that one of your guys says that please provided receipt of machine submission, while purchasing of machine i have given amount cheque did you guys gives any receipt, how i will know that i will get receipt.

My whole life biggest full and idioty was this thing to purchased the machine from you.

The pathetic customer experience i get to know from your side.

Mail id

No responses on mail just draft a mail to you guys and you guys while provided some scripted thing than no responses.

Calling

We will call you sir.
We have arrange a call regarding this.
You will get query solved in 24 hours

Leave your 24 hours its more than 24 days and my eye is still waiting for your call.

This is the final warning otherwise see me on facebbok, instagram, twiteer and linked tooo.

I have attached today screen shot of my account deduction.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jun 4, 2019

Complaint marked as Resolved

Hi, A Big thanks to Mswipe and Anjum Khanna for solving the query. The day my complaint raised on same day in evening i got call from Anjum khanna and we had all discussion over my issue as he promised to solve the issue in 2 working days. As yesterday on 3rd June i have get my whole amount refund in my account. Thanks M swipe and team for your big support and solving my querry

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

May 24, 2019

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India
We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed.
As per the complaint received we had tried to contact the merchant but there is no response from there side.
Requesting you to please share preferable time to call back to you.

Verified Support

May 24, 2019

Mswipe Technologies Customer Care's response Dear Merchant,

We regret the inconvenience caused to you.

We do understand your concern, As per our telephonic conversation we are already forwarded your request to our team an same will be done at the earliest.

Your patience & cooperation in this regards will be highly appreciated.
We value your relationship with us.