[Resolved] Mswipe Technologies — delay in repair of my machine - complaint no[protected]

swapna bhaskar

from Bengaluru, Karnataka

Address:

no 305, vars valencia, 1 st cross, C V Raman Nagar, bangalore 93, Bangalore, Karnataka, 560093

Hi
With regard to my complaint registered on 25/5/19 (No[protected], i am extremely disappointed to see no response from your team even after 3 days!
My registered mobile number is [protected].
My machine began showing some sign "data held..." from saturday and i had called regarding the same. I was asked to gently press on the button at the centre bottom on the back for few seconds to reboot the software which i did.
From then on, the machine does not switch on at all!
It is difficult for us small merchants to work without the machine since we don't have other bank swipe machine and its affecting my collection.
Hope that my issue will be solved today itself
Regards
Swapna bhaskar

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Jun 30, 2019

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

May 29, 2019

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India
We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed.
As per the complaint received, We would like to inform we have escalated merchant concern to our technical team.
Field service engineer would be visiting merchant location at the earliest to rectify the issue.