[Resolved] Mswipe Technologies — incorrect transaction

Sneha Kewalramani

from Delhi, Delhi

Address:

Nagpur, Maharashtra, 440014

Yesterday i had been charged incorrectly through one of the merchant being connected to eswip, please at least tell me the status of the void transaction.
Date of incident : 2-oct-2019

The merchant entered wrong amount, which is quite huge.
I have already requested to void this transaction and have been received a text message as well. But when called customer service care, people there are not providing me the status of this refund.

Kindly do the needful as early as possible.

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Nov 10, 2019

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2019

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed. As per the complaint received but We are unable to identify you in our system with the information provided. Could you please share your registered number and device ID so it will help us to resolve your issue.

Awaiting for your response to help you further.

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Comments

Naushin Adil

from Mumbai, Maharashtra

No reply no response I have been calling so many times still no response and every month getting debit from my account though I'm not using this machine

rajat thakkar

from Delhi, Delhi

I have surrendered 2 machines on 17th november 2017
( app. No. 351352 )

ter. Model no : [protected]
ter. Model no : [protected]

after surrendering, charges have been auto debit from my bank a/c
dated 2/5/18,
28/5/18,
29/5/18,
22/8/19
kindly give me refund & also stop autodebit facility .