[Resolved]  Mswipe Technologies — kya misuse for debiting my account also falsely marking my complaint as solved

Address:Mumbai City, Maharashtra, 400012

As per my previous complaint which till date is pending and nothing is refunded.

However they have marked my complain has solved.

I have received a sms on my registered no [protected] by mswipe mentioning for refund on 19 december 2018
Dear merchant,
Your liable amount inr 5310 will be refunded to your account within next 3 working days, kindly handover the device to fse so that we can close your account with mswipe.

Which till date nothing is done.
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Feb 28, 2019
Complaint marked as Resolved 
Mswipe Technologies customer support has been notified about the posted complaint.
Verified Support
Jan 28, 2019
Mswipe Technologies Customer Care's response
Hon’ble Department of Consumer Affairs, Govt. India
We highly  apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed.
As per the complaint received we will investigate on the refund amount with our Rent Team and will update with resolution soon.
Jan 28, 2019
Updated by Kushall Gambhir
Machine was returned has per mail of RASHMI KARAT DATED 09.01.2017 to collection department person who visited our shop however no receipt was issued has it was supposed to be mailed and further my account is debited after more than 9 months without informing me. Despite visit to lower parel office and mails to customer care nothing was done. After meetings to Kunal JHADAV at lower parel office it was confirmed that Machine issued was not deposited in store by collection agent. On 19 December 2018 I received a sms on my registered no [protected] for refund of 5310 on depositing of machine which is already surrendered. When visited office at lower no positive response were given and was ask to produce the receipt of deposit machine. Which clearly INDICATES their intention and how they cheat people for supporting charges and other process of leving false charges.

I clearly say that no refund has been credited in my account till date and have also misguided forum for which they should be fined has per their norms. Also if I have been charged despite closing my account within 30 to 40 days with merely no transcation in account what chargres should I bear.
Feb 19, 2019
Updated by Kushall Gambhir
Despite of closure of account they still have deducted my account of Rs 1921.23 on 24 January 2019 which clearly shows their intention of cheating their clients despite complaining to this hon'ble department for consumer affairs of GOVT OF INDIA.

I ONCE again request this HON'BLE DEPARTMENT OF CONSUMER AFFAIRS TO TAKE STRINGNENT ACTION.
Feb 21, 2019
Updated by Kushall Gambhir
Hon’ble Department of Consumer Affairs, Govt. India

Has per my complaint nothing positive action has been taken. Despite several attempts and request they have not stopped charging my bank account without any informing me which clearly shows how they cheat. Till date I have not received any refund of Rs 5310 has per the sms received from them in December 2018 and again they deducted my bank account in 24 January 2019 Rs 1921.23.

I hereby KINDLY REQUEST YOU TO CHECK THE DETAILS AND PROCEDURES OF MSWIPE TECHNOLGIES AND TAKE APPROPRIATE MEASURES FOR REFUND WITH HEAVY PENALTY AND CHARGES FOR MISUSE OF DOCUMENTS PROVIDED FOR ACTIVATION OF DEVICE. WHICH HAS ALSO MISGUDED THIS HON'BLE FORUM BY MARKING MY COMPLAINT AS SOLVED ON 28 JANUARY 2019.

THANKS
KUSHALL GAMBHIR
[protected]
Mar 08, 2019
Updated by Kushall Gambhir
They have started debiting my account on monthly basis despite written statements for refund to this Hon’ble Department of Consumer Affairs, Govt. India.

Kindly take immediate action.

Kushall Gambhir
[protected]
Complaint comments 

Comments

Hi this Lakshya Hotel we are not using the machine past one year kindly stop all activities and bank deducting my axis account

My contact number [protected]

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