[Resolved]  Mswipe Technologies — Mswipe terminal not picking card swiping

Address: Sonipat, Haryana, 131001

DEar Sir / Madam

Would like to mention that a MSWIPE machine with serial no.[protected] and IMEI no -[protected] was installed at our chemist shop - M/s Shree Krishna Medicose inside NIDAAN HOSPITAL Sonepat Haryana 131001 on 12th Decembber 2016 by a team of MSWIPE representatives comprising of Mr Amit Sehgal ( Mobile no - [protected]) and other.

We regret to inform you that the the machine is non operational both for swiping and also the chip reading since 13th December 2016. WE have tried calling the concerned person who had installed this machine however neither they are picking up the phone nor they are calling back when we are calling them .

We also tried your Tollfree number- [protected] & your Mumbai no[protected] yesterday and today with success to contact you.

OUR REQUEST
To get out above mentioned MSWIPE 1.terminal rectified immediately as our shop is installed in a BIG Hospital . Secondly pateints are facing lot of problem due to non availability of cash and ruckus gets created when our swiping machine does not function.
2.PL. also take up with Mr Amit as to why they are not responding now when they had been after us before installing teh machine.
Expecting your immediate reply and correction of the above mentioned terminal.

REgards
kanav Sood & Raj Kumar bharwaj
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Jan 22, 2017
Complaint marked as Resolved 
Mswipe Technologies customer support has been notified about the posted complaint.
Verified Support
Dec 17, 2016
Mswipe Technologies Customer Care's response
Dear Sir, we have forward this to our concern department, we resolve this issue shortly.
 
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