[Resolved]  Mswipe Technologies — not received replacement device against payumoney device

Address:

Mumbai City, Maharashtra, 400062

I got message and email that i will receive mswipe pos machine againt my pay u money device which i am using right now 1 person come for the delivery for pos but when i asked him that is it compulsory to change my machine as it is in good working condition he said i dont know about that for that you have to contact merchant support so i did i called support but while i was busy on the line he asked me that he has to deliver more devices so he need to go but he will come later for the delivery and you also confirm what you need to know from support team he gave me his mob no but after calling he never picked my call and never delivered the device. from 2 and half month i am contacting mswipe customer support for the help they just say we had send the device but you rejected it. I have inform mswipe customer executive many times what had happened. so they agreed to re send device but from 20 days i am getting same repeat answer you device will be delivered in 2 day and payu team will contact you in 1 hour but never received the call or device. when ever i insist customer executive for email confirmation written that i will receive my device in 1-2 days they just say they cant they can just say it verbally and cant give me written email. after many time calling your customer support i got to know that your call center guys are RUDE and USELESS and they don't know how to solve problem they can just frustrate you with there same reply.many executive after talking to them and explaining the problem for 15 to 25 min they just hold the phone and disconnected after some time or they just cut in between saying you just have to wait they can do nothing they can just ask me for 2 day or so nothing else after spending 20 day day after days talking to mswipe i am now fed-up and frustrated that is why am complaing it on consumer complaints.in
if any sincere mswipe team member is reading this than please forword this to anyone who can solve my issue. thank you