[Resolved] Mswipe Technologies — payment on hold from 8th dec and giving various reasons which are not satisfied

Bhagavati Graphics

from Borsad, Gujarat

Address:

Mswipe Technologies Pvt. Ltd. - 9th Floor, Astral Centre, N.M. Joshi Marg, Mumbai 400011, Mumbai City, Maharashtra, 400011

Dear sir,
My 2 payments of 8th dec. Are on hold which are of total value 2, 29, 829.
At first day i receive the message that i have to upload invoice for the release of the payment. When i upload the invoice.
Then i get the error that my business is not accordance to invoice. Actually my nature of business is clearly mentioned in the documents i provided at the time of purchase of device. So then i get the message that it was ok. But now the ticket booked my me is not verified by mswipe on the online portal and there is confirmation pending from card holder bank.
Is this the way you give me the reason one by one.
One thing if you are unable to verify ticket on online portal that is not my problem. And second thing the bank of card holder doesn't take 10 days to verify any payment.
I will now really take help of justice court consumer court if you will not release my amount in next 7 working days.

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Feb 12, 2020

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed. As per the complaint received, we have gone through the terminal details, We would like to inform you your Hold amount of INR 229829/- is already released from our end with NEFT REF No : NEFTRATNN[protected]/[protected] on 27-12-19.

Hence, we are closing this request. If you have any further questions or concerns, please do not hesitate to contact us on[protected].
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