[Resolved] Mswipe Technologies — payment on hold - pathetic service and follow up

garunprakash

from Perambalur, Tamil Nadu

Address:	New Delhi, Delhi
Website:	Www.mswipe.com

There was a customer payment received for rs.13478 more than a week against and payment put on hold for no fault o[censored]s or the customer... If the card is not allowed in our machine, why did mswipe allow it in the first place? Pathetic customer care too which promises 24, 48, 72 hours over multiple calls and email but all times have been busted. Absolutely pathetic and non-empathetic service. Has made us think twice about continuin with their services...

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Sep 24, 2017

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2017

Mswipe Technologies Customer Care's response Dear Arun, please confirm if your issue has been resolved.

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Comments

irfan250991

from Noida, Uttar Pradesh

I am irfan saifi and i hold a mwsipe card swipr machine and i done a transaction on 12 july 2017 of rs 1, 15, 000 but not recvied yet,
my username-[protected]
merchant name- irfan saifi

Mswipe Technologies Customer Care's response, Jul 24, 2017

Verified Support

Dear Irfan, as checked in our system your amount of RS 115000. has been released from our side but there is some problem with the cardholder's issuer bank due to which the payment is not yet credited. As confirmed with the concerned department your payment will be released at the earliest possible.
We will inform you soon in this regards
Your patience and cooperation in this aspect will be highly appreciated.

Mswipe Technologies Customer Care's response, Aug 19, 2017

Verified Support

Dear Sir, please check and confirm with the ARN No-05346977207005470155657 if your issue has been resolved.