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[Resolved]  Mswipe Technologies — pos settlement dt 29.04.2019

I am from k. Gulabchand pune.
Using mswipe technology pos machines for swiping card payments.
Settlement of 29.04.2019 payment not yet received, claiming it as high value transactions.
Have also submitted cash memo copy and delivery challan copy signed by the customer.
Have been mailing them daily for the same, still no response. Not good for the business
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Complaint marked as Resolved Jun 7, 2019

Complaint Status


[May 05, 2019] Mswipe Technologies customer support has been notified about the posted complaint.
Verified Support
Mswipe Technologies Customer Care's response May 06, 2019 Dear Merchant,

We regret the inconvenience caused to you.

We do understand your concern, We would like to inform you that we have received your invoice & same has been forwarded for verification purpose.

Once verification is done will release your payment in your account and will intimate you through relevant media channel.

Your patience & cooperation in this regards will be highly appreciated.
We value your relationship with us.
Verified Support
Mswipe Technologies Customer Care's response May 06, 2019 Dear Merchant,

As confirmation received from our department, we would like to inform you that your documents have been successfully verified and will be releasing your payment today, you will receive the same into your respective bank by end of the day.
Verified Support
Mswipe Technologies Customer Care's response May 07, 2019 Hon’ble Department of Consumer Affairs, Govt. India
We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed.
As per the confirmation received from payment team merchant issue has been resolved.
Hence closing the case from our end as per Merchant confirmation.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

K.gulabchand Pune
Not received mswipe pos sale payment .cash memo, delivery challan copy also send on mail to hold @mswipe .com.
Till today no response from them they say it's still under verification.

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    Mswipe Technologies
    Customer Care Service
    Customer satisfaction rating
    70%
    Complaints
    952
    Pending
    19
    Resolved
    663
    Mswipe Technologies Phone
    +91 11 4701 0204 (Delhi)
    +91 22 4922 4466 (Head Office)
    +91 80 4096 9167 (Bangalore)
    Mswipe Technologies Address
    Astral Centre, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai, Maharashtra, India - 400011
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