[Resolved]  Mswipe Technologies — refund of fees for application

On april 22nd 2019, i opened a cafe in bengaluru. I had customers who wanted to use their debit/ credit card for their purchase.

I looked online for options and in one of the paid ads on google search, i found the link of your company. I filled in my details.

In sometime at around 3pm, i received a call from an mswipe executive mr. Satish dente from no. +91 [protected]. He explained to me that the machine would

Cost rs. 1475 and it would be in my hands in 4 working days. I asked how sure was he, he said sir, send me the docs immediately, i will process by tonight and it would reach me in 4 working days. At 3:46 pm, i have sent him all the required documents and the payment confirmation.

In the night i got a confirmation call that my application has moved forward. I waited patiently all the way till 27th may. I called mr. Satish numerous times. He kept answering and assuring me that the machine is on the way and it will be in my cafe in sometime. I was still patient and finally he said the
Server is down and my machine would be surely delivered on 30th april as 29th april was a holiday on account of elections. I said ok.

After waiting for the whole day on april 30th and having no reply from mr. Satish i was fed up and sent my first email at around 6 pm, asking them to cancel my application and refund my amount.

Since april 30th till today, i have been running around trying to just cancel my application and claim my refund.

To this day i have got no postive response from your team. I have sent 4 reminder mails and only after some tweets and a whatsapp chat to an hr executive, i got a call from mrs. Bhavana ghonde.

And this was the icing on the horrible rotten cake. She is telling me that rs. 300 will be cut as processing fees? I would like to question you on wheather
This is fair to me?? Is it correct to take rs. 300 for a mistake your employees committed.

Isnt this nothing but a case of cheating? Instead of taking action against your employees for false promising, why am i being made a victim?
I am not asking for some penalty for screwing up. At least give what is owed to me.

Its been 3 weeks and my refund hasnt reached me as yet. Is this how slow your company functions. One thing i noticed is that there is not communication

Internally with your team. On may 4th 2019, i recieved an email from your company assuring me a refund of rs. 1770. And today some other executive is deducting rs. 300 (Claiming to be processing fees).

I hope i get justice for the harassment i underwent and all the trouble

Ticket no tbk04319830

Application no happ00267284

Contact no [protected]