[Resolved] Mswipe Technologies — settlement amount not credited in given bank account and also customer care not responding
Its going to be two weeks now that a Customer Team of Mswipe is giving explanation that they have holi holidays, saturdays and sundays to get my issues solved.
I am using Swiping machine from Payumoney where now they transferred me to mswipe officially. I have swiped Rs. 20000 payment from my customer and the settlement amount is still on credit to my Bank Account which is latest update in the Record of them and received confirmation. This transaction was done on 23rd Feb 2018 and I have raised settlement on the same day.
This huge amount is still not credited in the latest bank account and I am keep on asking them for the same, they saying we have made the payment ask your bank please. But when I approach my bank they clearly showed their portal to show me there is no ledger, lein or any amount in the account and they advised me to not to transaction until your problem from mswipe is solved as so many transaction might gain confusion. Till date I can't able to use that account also. Really getting disappointed that they are asking for the proof that I don't get the money. I showed my bank statement clearly, catched the video, took a image of the passbook and send it to them twice. I asked about the same proof from them so that If this was my bank problem I might talk to them with the proof. But till then they are replying the same thing as we are contacting our payment team will reply you as soon as possible. They are not giving the contact of their payment team also.
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Apr 24, 2018Complaint marked as Resolved
Mar 08, 2018
Mswipe Technologies customer support has been notified about the posted complaint.
Mar 08, 2018Mswipe Technologies Customer Care's response Dear Sumidhi,
Sincere apologies for the discomfort.
Our team is working on your case and will get back to you soon with proper resolution.
Mar 23, 2018Mswipe Technologies Customer Care's response The issue has been raised to our partner bank and we will update the status soon.