[Resolved] Mswipe Technologies — swiping machine not delivered after taking payment

AnoopArjunan1

from Gurgaon, Haryana

Address:

560103

Their sales person named nagesh collected 3000 rupees from me for mswipe machine and then stopped receiving my calls. I did not receive any swiping machine and only received messages saying my application is on hold due as required documents are missing (The sales person never informed about this while collecting the money). I called their customer care and asked them to cancel my request as this is pending from more than a month and asked them to refund my money, they gave me a complaint id[protected] and informed me that their team will contact me. Nobody from their team have contacted me, nor have they refunded the money. Please help in refunding my money.

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Mar 13, 2019

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India
We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed.
As per the complaint received we will investigate and come up with resolution in this regards as Merchant is not ready to share relevant documents.
Still we will update accordingly for resolution.

Feb 08, 2019

Updated by AnoopArjunan1 Please be informed that I had provided all the documents that were requested initially . They just stopped receiving my calls after collecting money . I do not want to go ahead and take their services as they have zero responsibility and I would not risk doing my financial transactions through them considering how bad their customer service is .As informed earlier, please refund the money collected

Apr 18, 2019

Updated by AnoopArjunan1 The company has still not paid the amount and they have marked the complaint as resolved, please help in refunding my hard earned money.

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Comments

AnoopArjunan1

from Gurgaon, Haryana

Please be informed that I had provided all the documents that were requested initially . They just stopped receiving my calls after collecting money . I do not want to go ahead and take their services as they have zero responsibility and I would not risk doing my financial transactions through them considering how bad their customer service is .As informed earlier, please refund the money collected .