[Resolved] Mswipe Technologies — ticket no. tbk01857332 mswipe cancellation - not done | |||
The machine no. [protected] After sending the below email on august, they still charging 300 + taxes and also spoke to the customer care for the below issues, they have not take the cancellation/rental wave off request. August email sent to mswipe - i am paying monthly rental on the above machine no.in the name of sri enterprise. I have already made a request that cancel the monthly rental and am i agree to pay 2.5 % on an every swipe. This was not done at your end, make sure dont put any rental for this month. If yes, please cancel the account and take your device. Was this information helpful? | |||
Dec 22, 2017 Complaint marked as Resolved madan suresh kumar r
Nov 23
to me, Chennai, mani
Dear Sir,
Please find the details which we can refund the amount mention in this trail mail, please go through the trail mail,
And surrender the device, once device is deinstall in system you money will be refunding to ur account
Thanks & Regards
Madan Suresh Kumar R
ASM Chennai
mswipe
Mswipe Technologies Pvt. Ltd. escription: Description: Description: Description: Description: http
Old no: 19, New no: 13, Kadappa Road,
Lakshmipuram, Kolathur Chennai - 600 099.
Mobile: 9620248289, Whatsapp: 9591335861
Web: www.mswipe.com | Facebook:www.facebook.com/mswipe
IMPORTANT NOTICE: Mswipe Technologies Private Limited. Internet Email Confidentiality Footer | Privileged and or Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message, and notify us immediately. If you or your employer does not consent to Internet email messages of this kind, please advise us immediately.
From: Rashmi kharat [mailto:[email protected]]
Sent: 23 November 2017 11:38
To: 'madan suresh kumar r'
Cc: 'Rahul makwana'; 'Santosh Rawat'; 'Mswipe Helpdeskresponse'; 'Operations'; 'Jabu S'; 'Poonam Shinde'; 'Kirti Shirke'; 'Rent Mswipe'
Subject: RE: Ticket No. TBK01857332 – Mswipe Cancellation
Dear Madan,
Kindly inform the same to ME and collect the device.
Thanks & Regards
Rashmi Kharat
Executive – Operations
Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Outlook Logo Black
Mswipe Technologies Pvt. Ltd.
Address: Astral Center, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai - 400 011 Social: www.facebook.com/mswipe www.twitter.com/Mswipe www.linkedin.com/company/mswipe-technologies
Phone: 022 4925 3 (Direct)| Helpdesk: 1800 1022 699 | Web: www.mswipe.com | Facebook: www.facebook.com/mswipe
Mswipe Technologies Private Limited. Internet Email Confidentiality Footer | Privileged and or Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message, and notify us immediately. If you or your employer
From: Poonam Shinde [mailto:[email protected]]
Sent: Thursday, November 23, 2017 11:22 AM
To: 'Rashmi kharat'; 'Kirti Shirke'; 'Rent Mswipe'
Cc: 'Rahul makwana'; 'Santosh Rawat'; 'Mswipe Helpdeskresponse'; 'Operations'; 'madan suresh kumar r'; 'Jabu S'
Subject: RE: Ticket No. TBK01857332 – Mswipe Cancellation
Dear Team,
We will be refunding excess deduction of Rs.1393/- to ME only if the device will be deinstalled in the system.
Thanks & Regards,
Poonam Shinde
Accounts Executive
Description: Description: Outlook Logo Black
Mswipe Technologies Pvt. Ltd.
Astral Center, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai - 400 011
Phone: 022 4922 4466 (board| Helpdesk: 1800 1022 699 | Web: www.mswipe.com | Facebook: www.facebook.com/mswipe
Mswipe Technologies Private Limited. Internet Email Confidentiality Footer | Privileged and or Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message, and notify us immediately. If you or your employer does not consent to Internet email messages of this kind, please advise us immediately.
P Save a tree! Please don't print this e-mail unless you really need to
From: Rashmi kharat [mailto:[email protected]]
Sent: Wednesday, November 22, 2017 5:10 PM
To: 'Poonam Shinde'; 'Kirti Shirke'; 'Rent Mswipe'
Cc: 'Rahul makwana'; 'Santosh Rawat'; 'Mswipe Helpdeskresponse'; 'Operations'; 'madan suresh kumar r'; 'Jabu S'
Subject: RE: Ticket No. TBK01857332 – Mswipe Cancellation
Dear Poonam/Kirti,
As per the trail mail, kindly check and confirm so that we can inform the same to ME & collect the device.
Thanks & Regards
Rashmi Kharat
Executive – Operations
Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Outlook Logo Black
Mswipe Technologies Pvt. Ltd.
Address: Astral Center, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai - 400 011 Social: www.facebook.com/mswipe www.twitter.com/Mswipe www.linkedin.com/company/mswipe-technologies
Phone: 022 4925 3 (Direct)| Helpdesk: 1800 1022 699 | Web: www.mswipe.com | Facebook: www.facebook.com/mswipe
Mswipe Technologies Private Limited. Internet Email Confidentiality Footer | Privileged and or Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message, and notify us immediately. If you or your employer
From: madan suresh kumar r [mailto:[email protected]]
Sent: Wednesday, November 22, 2017 5:01 PM
To: 'Rashmi kharat'; 'Jabu S'
Cc: 'Rahul makwana'; 'Santosh Rawat'; 'Mswipe Helpdeskresponse'; 'Operations'
Subject: RE: Ticket No. TBK01857332 – Mswipe Cancellation
Dear Rashmi,
Merchant asking for refund after refunding he will surrender the device kindly suggest what need to done next
Thanks & Regards
Madan Suresh Kumar R
ASM Chennai
mswipe
Mswipe Technologies Pvt. Ltd. escription: Description: Description: Description: Description: http
Old no: 19, New no: 13, Kadappa Road,
Lakshmipuram, Kolathur Chennai - 600 099.
Mobile: 9620248289, Whatsapp: 9591335861
Web: www.mswipe.com | Facebook:www.facebook.com/mswipe
IMPORTANT NOTICE: Mswipe Technologies Private Limited. Internet Email Confidentiality Footer | Privileged and or Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message, and notify us immediately. If you or your employer does not consent to Internet email messages of this kind, please advise us immediately.
From: Rashmi kharat [mailto:[email protected]]
Sent: 21 November 2017 18:16
To: 'madan suresh kumar r'; 'Jabu S'
Cc: 'Rahul makwana'; 'Santosh Rawat'; 'Mswipe Helpdeskresponse'; 'Operations'
Subject: RE: Ticket No. TBK01857332 – Mswipe Cancellation
Dear Madan,
As per the trail mail, kindly arrange to collect the device on priority.
TID : 42M19396
ME name : SRI ENTERPRISE
Device id : 10820202162460
Address : 121/2, BHAKTHAVALAM COLONY, 1ST STREET, VADAPALANI, CHENNAI 600026
Contact No : 9940528426
Ticket No : TBK01857332
Thanks & Regards
Rashmi Kharat
Executive – Operations
Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Outlook Logo Black
Mswipe Technologies Pvt. Ltd.
Address: Astral Center, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai - 400 011 Social: www.facebook.com/mswipe www.twitter.com/Mswipe www.linkedin.com/company/mswipe-technologies
Phone: 022 4925 3 (Direct)| Helpdesk: 1800 1022 699 | Web: www.mswipe.com | Facebook: www.facebook.com/mswipe
Mswipe Technologies Private Limited. Internet Email Confidentiality Footer | Privileged and or Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message, and notify us immediately. If you or your employer
From: Mswipe Helpdeskresponse [mailto:[email protected]]
Sent: Tuesday, November 21, 2017 5:52 PM
To: Rashmi Kharat
Cc: Rahul makwana; Santosh Rawat
Subject: Re: Ticket No. TBK01857332 – Mswipe Cancellation
Dear Team,
Awating Revert.
On Mon, Nov 20, 2017 at 3:11 PM, Mswipe Helpdeskresponse wrote:
Dear Rashmi,
Kindly update as ME has filed a complaint against us on Consumer helpline.
Thanks and regards,
Team Social Media.
On Thu, Nov 16, 2017 at 10:44 AM, Mswipe Helpdeskresponse wrote:
Dear Rashmi,
Kindly arrange visit at below ME for device pick up on priority.
TBK01857332
For your Future reference please find the Escalation Matrix attached.
De installation
Rashmi kharat
[email protected]
Level 1
Partha Das
[email protected]
Level 2
Manish Taneja
[email protected]
Level 3
Sameer Hoda
[email protected]
Level 4
Thanks & Regards,
Rahul Makwana
On Wed, Nov 15, 2017 at 8:51 PM, Sri Enterprise wrote:
Hi
Ticket No. TBK01857332 (spoke to customer care name - Nithis from mumbai)
With regards to the below email, I want my money back to my account 1200 + Taxes.
And Cancel the Mswipe machine ASAP
Kindly acknowledge my email.
Regards
Vijayababu KT Mswipe Technologies customer support has been notified about the posted complaint. Verified Support Nov 17, 2017 Mswipe Technologies Customer Care's response Dear Sir, our executive has called you in this regards but the proposal was declined from your end and hence according to your request we have raised your ticket to deinstall the device. Once deinstalled, we will inform you .
Verified Support Nov 28, 2017 Mswipe Technologies Customer Care's response Dear Sir, kindly confirm if your issue has been resolved.
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 2 Comments | |||
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+91 11 4701 0204 (Delhi)
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Astral Centre, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai, Maharashtra, India - 400011
After sending the below email on august, they still charging 300 + taxes and also spoke to the customer care for the below issues, they have not take the cancellation/rental wave off request.
August email sent to mswipe - i am paying monthly rental on the above machine no.in the name of sri enterprise. I have already made a request that cancel the monthly rental and am i agree to pay 2.5 % on an every swipe.
This was not done at your end, make sure don't put any rental for this month. If yes, please cancel the account and take your device.
We will surely provide you with the most appropriate resolution for your issue. Kindly share your registered mobile number or device id for it.