[Resolved] Mswipe Technologies — unethical behaviour and refund not received

Nilofer Mohammed

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

On[protected] payment was done from our side for the m-swipe machine and the representative promised to deliver it within 7 to 8 days.
As promised the delivery person did show up on the eighth day but he behaved in a very inappropriate way that my mother is yet to recover from the mental trauma she had been through continuously for two days from the person.
Neither did he provide us the information regarding the machine nor did he deliver it.
We have called up your customer care number for more than five times and yet we have no response regarding the complaint nor have they refunded our amount.
We are deeply disappointed with the way your company has made us feel from past one month.
Kindly help us get our refund back.

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Jan 11, 2019

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

Mswipe Technologies Customer Care's response Dear Sir/Madam,
We will surely assist you in this regards.
Could you please share your contact number with device id number for better assistance.
Waiting for your response in this regards.

Dec 17, 2018

Updated by Nilofer Mohammed [protected] please respond asap
we have clearly mentioned that we havent received the device

Verified Support

Feb 05, 2019

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India
We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed.
As per the complaint received we request you to share registered contact number with device id number to investigate further.
Waiting for your response in this regards.