[Resolved]  Mswipe Technologies — unnecessary charges

Address:Ranga Reddy, Andhra Pradesh, 500049
Website:mswipe.com

Sir, my name is vijaya kumar mannava. Last year in dec 2017 my brother had taken mswipe machine on his mob no.[protected] and given my account number for credit of money and paid 3000/- for machine. We had used the machine for 10 days in dec 2017 only at expo for book stall, after that we don’t used the machine. After one year today at 15:32, on 17 dec 2018 one rep from mswipe (Phone no.[protected]) call me and told to pay rs. 6500/- as charges, if not paid they will cut the money from my account. At the time of taking machine no one has tell us regarding any charges. Ok if i know the charges why i wait for one year. This machine has not been used for one year, why don’t you come up after 02-03 months after purchasing machine, why you come up after one year, and told to pay the charges. I am not in a stage to pay that charges. I am a pensioner; my house runs on my pension only. If any queries pls call on my mob no.[protected]. If you want machine pls take back it is in brand new condition. If you want any explanations pls call me on my mobile number.

Sir this message has also been forwarded
To mswipe on 17 dec 18
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Jan 27, 2019
Complaint marked as Resolved 
Mswipe Technologies customer support has been notified about the posted complaint.
Dec 19, 2018
Updated by vijay mannava
To On 17 Dec 18 Rep called from Mswipe told that they will look into this matter and call back to me. At 14:05 hrs on 18 Dec 18, I called Mswipe customer Care Tollfree Number[protected]. Their Rep has told that, they have given discount of 30% from Rs. 6500/-.
I told them there is no mistake from my side why I will pay the money. If you want machine you take it back it is in brand new condition.
Verified Support
Dec 19, 2018
Mswipe Technologies Customer Care's response
Dear Sir/Madam,
We regret for the inconvenience caused, tried to reach you on [protected] unfortunately there was no response from your end.
Further we have arranged visit at your location for device pick up same will be done soon.
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