Mswipe — transaction hold

Address:

Mumbai City, Maharashtra

14th and 15th may 2018 i made a transaction of total 1, 70, 000 rs. Money was kept hold due to same card swipe, 15th afternoon i raised an ticked which is still under pending.. Field verification has done, submitted kyc and even invoice copies along with id proofs and a cancelled cheque.
Now custamer support has no answer to my question they keep on giving me extended date, poor response and poor service.