MTNL Delhi — Mtnl broadband not working & disconnected

Address:

New Delhi, Delhi

Dear sir,
I booking online MTNL Broadband Landline phone Document collect by Ram Singh - [protected] - (No[protected] in October 2013 and phone install in our home in Nov-2013. We not received any Bill and Booking letter till date.
Problem is for first day Nov-2013 to till us registers last complaints on[protected]no-1488) on 198 phone not working, broadband net not working. And in Jan-2014 last week our phone disconnect.
We are register complaint on regular base on 198 and 1504, but no one come to our house to cheek phone or line, but after 3 or 4 days we received new complaint no from your help desk 198 and 1504. How can you give new complaints no without resolve first complaints?
Few complaints no:[protected]-[protected]-1488--register on 198.
In Jan 2014 Line man tell us the telephone main line cable in Nanagloi due to road maintained damage in from Dec-2013 so that via your phone dead so long time.
I received few MTNL Officers no-Ajit - [protected], Saini - [protected] so many time I complaints them about my phone but they always ask it’s be done in next week, but nothing happen.
Now in Jan 2014 last week our phone disconnect due to pending bills, we still not recived any bill. If phone not working condition from the date of install - regular complaints register - main cable damage from first month phone dead for two months - how can you charge bill without service - rent is applicable.
Pls lock this matter and do needful, waiting your reply.


We recived mail on 12 Mar 2014-from MTNL Delhi Complaint Status Update [ID: 880319].
Recived Mail:-
Your complaint has been forwarded to MTNL Delhi customer service. You
should receive a reply from the company representatives within several
days.

But till date not recived any call or mail, so its request to pls resolve this matter as soon as possible.

regards-
Pawan Kumar Hallan
[protected]@yahoo.co.in
M.No:-[protected].