[Resolved] MTR Foods — MTR lemon rice

anika2008

from Ferokh, Kerala

Address:

625002

I would like to inform you that I purchased MTR lemon rice ready to eat packet on 08/12/2016 and I used it on 21/12/2016 as instructed on the packet .I was not able to eat a single spoon of the mix as it was so bad in taste and it was having a foul smell and the rice was not cooked properly.When the quality of such items is so bad why it is sold in market which may lead to food poisoning.Hence I request you to refund the cost of this packet to me the MRP being RS.60/ and stop selling such bad products in future as it is not at all healthy and if eaten will lead to some physical problems.I had sent an email to the company on 23/12/2016 but till date I have not received any reply.

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May 9, 2017

Complaint marked as Resolved

MTR Foods customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2017

MTR Foods Customer Care's response Dear Customer, We are in receipt of your feedback. The MTR Foods Customer Care Cell would be in touch with you shortly in this regard. Warm Regards, MTR Foods Pvt. Ltd.

Verified Support

Jan 07, 2017

MTR Foods Customer Care's response Dear Customer,

We are awaiting your response. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com with details of the products (lot no and Mfg date) along with your contact details for us to take necessary action on the same. Without the said information we would be unable to progress further in the matter.

Regards, MTR Foods Pvt. Ltd.

Jan 19, 2017

Updated by anika2008 MTR Foods attended to my complaint immediately and also resolved my complaint.Thanks to the forum as they are doing good job in resolving consumers problems