[Resolved] Mts — Billing and customer care services

 
3 Reviews
Ahmedabad, Gujarat, India
 Chetang Vora
Hi, MDN NO:[protected] ACCOUNT ID:[protected] My Contact number - [protected] I have made calls to MTS customer service team couple of times to cancel the services in the month of May 2015 on my MTS data card as I have moved to Pune. The customer care executive refused to cancel the services and their monthly bills are misleading due to which I am unable to understand the total outstanding till date. All I can see is the current bill outstanding and previous bill overdue. I have been receiving monthly bills even after that, I was informed that Cancellation can only be done at MTS office, Ahmedabad, Gujarat. Does that mean if I don't visit Gujarat in my life ever again, These guys will keep billing me the same monthly rental without even using the services? This is concerning me a lot. I need the response to this mail along with the resolution on this as soon as possible I refuse to pay the bills from the day I asked the customer service team to cancel the services as It's not MY mistake. I have received an email from someone for collection of bills as below - To Letter No:GUJ/AUG/BC16/0636 Chetang Maheschandra Vora Address: 103 Rutchik Appt Bh Kalyab Jewelars Opp Parimal Garden Ambawadi Ahmedabad Ahmedabad 380015 Dated: 8/25/2015 Subject: PAYMENT REMINDER LETTER MDN NO:[protected] ACCOUNT ID:[protected] Dear Customer We write to you on behalf of Sistema Shyam TeleServices Limited [SSTL] offering voice and data services under “MTS” brand. This is in furtherance of our continuous efforts to persuade you to clear the outstanding dues for your subscription Account No.[protected] bearing MDN no.[protected] . It is reiterated that the total outstanding amount towards usage as on date in your account is Rs 1327 You have been our valued customer and it was a pleasure serving you on our network. we would like to restore our association once again by way of this communication. We would again request you to kindly make the payment of the aforesaid outstanding amount within seven days of the receipt of this letter. In case of any clarification, we would request you to contact Mr Surjitsingh on [protected] for any amicable resolution and clearance of dues accrued on your account. Please treat this as a final intimation from SSTL; lest it is compelled to e initiate appropriate legal proceedings against you for recovery of outstanding dues.. In case you have already made the requisite payment, please provide us copy of the receipt of any supporting documents, and ignore the contents thereof.. Yours faithfully Authorized Signatory Sistema Shyam TeleServices Limited Bills showing DUE - 16/09/2015 - 30/11/[protected].00 16/08/2015 - 14/09/[protected].00 16/07/2015 - 15/08/[protected].00 16/06/2015 - 10/07/[protected].00 10/06/2015 - 15/06/2015 - 378.00 All I need is resolution to this query to avoid any legal proceedings against me. I have done every possible thing to stop the services. I cannot afford to travel right from Pune to Ahmedabad just to cancel Internet services which I have stopped using since May 2015. I hope this effort will resolve my issue regards, Chetang V
Complaint marked as Resolved 2015-12-10 07:41:42
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Updated by Chetang Vora Dec 09, 2015
Hi,
MDN NO:[protected]
ACCOUNT ID:[protected]
My Contact number - [protected] I have made calls to MTS customer service team couple of times to cancel the services in the month of May 2015 on my MTS data card as I have moved to Pune. The customer care executive refused to cancel the services and their monthly bills are misleading due to which I am unable to understand the total outstanding till date. All I can see is the current bill outstanding and previous bill overdue. I have been receiving monthly bills even after that, I was informed that Cancellation can only be done at MTS office, Ahmedabad, Gujarat. Does that mean if I don't visit Gujarat in my life ever again, These guys will keep billing me the same monthly rental without even using the services? This is concerning me a lot. I need the response to this mail along with the resolution on this as soon as possible I refuse to pay the bills from the day I asked the customer service team to cancel the services as It's not MY mistake. I have received an email from someone for collection of bills as below - To Letter No:GUJ/AUG/BC16/0636 Chetang Maheschandra Vora Address: 103 Rutchik Appt Bh Kalyab Jewelars Opp Parimal Garden Ambawadi Ahmedabad Ahmedabad 380015 Dated: 8/25/2015 Subject: PAYMENT REMINDER LETTER MDN NO:[protected] ACCOUNT ID:[protected] Dear Customer We write to you on behalf of Sistema Shyam TeleServices Limited [SSTL] offering voice and data services under “MTS” brand. This is in furtherance of our continuous efforts to persuade you to clear the outstanding dues for your subscription Account No.[protected] bearing MDN no.[protected] . It is reiterated that the total outstanding amount towards usage as on date in your account is Rs 1327 You have been our valued customer and it was a pleasure serving you on our network. we would like to restore our association once again by way of this communication. We would again request you to kindly make the payment of the aforesaid outstanding amount within seven days of the receipt of this letter. In case of any clarification, we would request you to contact Mr Surjitsingh on [protected] for any amicable resolution and clearance of dues accrued on your account. Please treat this as a final intimation from SSTL; lest it is compelled to e initiate appropriate legal proceedings against you for recovery of outstanding dues.. In case you have already made the requisite payment, please provide us copy of the receipt of any supporting documents, and ignore the contents thereof.. Yours faithfully Authorized Signatory Sistema Shyam TeleServices Limited Bills showing DUE - 16/09/2015 - 30/11/[protected].00 16/08/2015 - 14/09/[protected].00 16/07/2015 - 15/08/[protected].00 16/06/2015 - 10/07/[protected].00 10/06/2015 - 15/06/2015 - 378.00 All I need is resolution to this query to avoid any legal proceedings against me. I have done every possible thing to stop the services. I cannot afford to travel right from Pune to Ahmedabad just to cancel Internet services which I have stopped using since May 2015. I hope this effort will resolve my issue regards, Chetang V
Updated by Chetang Vora Dec 09, 2015
Hi, MDN NO:[protected] ACCOUNT ID:[protected].I have made calls to MTS customer service team couple of times to cancel the services in the month of May 2015 on my MTS data card as I have moved to Pune. The customer care executive refused to cancel the services and their monthly bills are misleading due to which I am unable to understand the total outstanding till date. All I can see is the current bill outstanding and previous bill overdue. I have been receiving monthly bills even after that, I was informed that Cancellation can only be done at MTS office, Ahmedabad, Gujarat. Does that mean if I don't visit Gujarat in my life ever again, These guys will keep billing me the same monthly rental without even using the services? This is concerning me a lot. I need the response to this mail along with the resolution on this as soon as possible I refuse to pay the bills from the day I asked the customer service team to cancel the services as It's not MY mistake.
Bills showing DUE - 16/09/2015 - 30/11/[protected].00, 16/08/2015 - 14/09/[protected].00, 16/07/2015 - 15/08/[protected].00, 16/06/2015 - 10/07/[protected].00, 10/06/2015 - 15/06/2015 - 378.00. All I need is resolution to this query to avoid any legal proceedings against me. I have done every possible thing to stop the services. I cannot afford to travel right from Pune to Ahmedabad just to cancel Internet services which I have stopped using since May 2015. I hope this effort will resolve my issue.
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

MTS is cheating so many consumers, I thing we need to make noise now about MTS now.

Please tweet on twitter using below #

#SayNoToMTSDatacard #NoMTSIndia

Just say No to MTS Data Card - To Know why click on below

https://www.consumercomplaints.in/?search=mts

Dear Sir,
I am Keerthika.I am using mts for more than eight months and
i used to pay my bill on time.
On Oct 16th i paid my mts bill for Rs.11408 instead of Rs.1108
that is i paid nearly 10, 000 rupees extra by mistake.
So immediately i called your customer service they said it
will be refunded with in 30 days.But still i am waiting.Each time when i
call your customer support each one of them is saying different answer and
i mailed to all the customer support mail id where i had no response with
usual reply that they will contact us.
I am really hurt by your service.Fortunately i got a call from
Sandhya from bill payment department where she gave your mail id in order
to solve my problem and she said that my amount has been credited to my
bank account where i didn't receive it but none of your customer executive
has told this to me.
According to the conversation i have attached my bill payment
detail and bank transaction detail with this mail.Hope atleast you will
help me.
Can anyone help me to solve this problem?I am ready to go legal also with lots phone conversation as evidence.

Keerthisangara
[protected]

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    phone
    +91 12 4481 2500 [Corp. Office]
    location
    MTS Towers 334, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India - 122001
    Mts - Billing and customer care services