[Resolved] Mts — Changing the plan without any information

veeraraghavan200

from Delhi, Delhi

Address:

Chennai, Tamil Nadu

I was using mts dongle more than 1yr in the plan 999 40gb. In the middle they changed the scheme In the morning 20 gb and nite 20gb without my information and now they are saying that they changed the plan for 30 gb but they didn't reduce the money still paying the amount of 999 they promised me that they wont change the plan without my knowledge but they changed my plan and now they are not reducing my amount also so i need a clear statement for this and i wont pay the bill now till it get resolve. Thank You

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Complaint marked as Resolved

Thanks for resolving my problem. I got a call from ur customer care and resolved the problem make sure don't repeat the problem again

MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

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Comments

vipin00112

They are cheaters same problem with me.
I called customer care they reply "sabke liye hua h ye plan" that means they want to tell "rehna hai toh raho nhi toh bhaad mein jao" .
When I purchased MTS dongle they charge 1599 for that now if I leave MTS then I lost 1599, because this is not refundable that's why those all companies doing whatever they want to do with customers.