[Resolved] Mts — illegal charges, bill reversion and activation of device

nishantb4u

from Meerut, Uttar Pradesh

Address:

Gurgaon, Haryana

ontact Us Careers Show more.. menu akosha logo search #976877 My MTS Complaint Filed on: 23/08/2014 | Loss amount: Rs. 1000.0 Hi, My mts device was faulty and I made a complaint on 25th july with complaint no Jul56367. I repeatedly told the customer care people that my device is faulty but they filed a complaint for connectivity issue which was autoclosed and I was not intimated for the same. When I got to know about the same I asked the customer care to file a fresh compalint for faulty device they again filed a complaint but still the customer care filed a complaint for connectivity issues instead of repeatedly telling them of faulty device. Their engineer for the complaint came to my house and checked the device and found it was faulty but he did not have a replacement device. I got the replacement device on 19th august 2014 and I asked for a waiver for the bill for the month of august the customer care is saying that complaint was not registered for faulty device and also device temporary deactivation was not requested in written (for which no information was provided in all my calls with customer care as I asked for bill waiver earlier also in my calls) Mdm no of the device is [protected] and is registered in the name of my wife nidhi khanna. I got the replacement of the device yesterday 19th august 2014 from their mts shop in sector 22 gurgaon. Please get the bill reverted/waiver for 26 days as the device was not working after the fault and their engineer took so many days to replace the device and customer care is not listening even after numerous calls. Also they are charging me maintainance charges of 75 rs without informing while purchasing the device and also after numerous calls to get it reverted they are still sending me bill with 75 rs added. Also they have charged me a late fee for the bill of june which was filled on 20th june which is the last day for the bill payment as per their sms. But they are saying it was a late payment which is wrong as bill is paid before last date and have deactivated my device. Please help me get the device activated and bill reverted from mts.

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Aug 14, 2020

Complaint marked as Resolved

MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

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Comments

Arun R

from Bengaluru, Karnataka

The complaint against MTS service by many customers is true. If you want to lose your money, you can opt for MTS services. These people will suck your money. Their service is very poor.

They are the biggest cheater and block mailer to the customer by raising a legal notice even before the due date of our bill. MTS thinks that the Indian Laws are constituted by them.

Please don’t lose your money from your hard work and don’t get cheated or block mailed by them.

They will commit one thing at the time of taking connection and the MTS representative will come to your home and he would fill the monthly tariff by himself. Then he asks you to put your signature. But the first bill will make you to realize why have you not checked the tariff which was wrongly entered by MTS representative who will put the monthly tariff on his own interest so that he would get better commission by MTS. Don’t get cheated by them because there some good service provider like ACT, BSNL, etc.

If you are not willing to continue their service and when you request for disconnection, they will never disconnect the service easily, because they need your money. They will disconnect after 1 or 2months of your disconnection notice. NEVER NEVER OPT FOR MTS.

Aware and beware of service provider like MTS.

Akosha Team

from Delhi, Delhi

Dear nishantb4u

We were going through old complaints that we were not able to resolve and came across the one filed by you (#976877). I know this is very late but we are extremely sorry that we could not help you. Resolving consumer complaints is very challenging and we are not successful every time. We are learning from our mistakes and trying hard to get past the constraints that we still face to improve the resolution rate. Hope you will also understand our situation.

Here's a post on Quora from our founder which explains the constraints that we face and what we are doing to improve: http://www.quora.com/Is-Akosha-actually-able-to-resolve-consumer-complaints/answ...⇄
Hope this helps.

Please feel free to contact us at [protected]@akosha.com.

Regards
Online Team
Akosha