[Resolved]  Mts — MTS DATA Card postpaid internet device

Address:

Bangalore, Karnataka

Dear Sir / Madam, Im Lokesha, ([protected]) I have previously used MTS DATA Card postpaid internet device [protected] problem is speed not as per our bill plan and network issue, So day one im calling to customer care and raised multiple complaints regularly, but Complaints are closed with out even resolving it and reason they put is customer not reachable, but we do get regular call from billing department 4 to 5 times in a month and asks when will u pay the bill and what mode you will pay. when we ask question they say we are billing department and complaint department is different, people repeatedly when calls they say you have used the net that's why we are asking bill, if connectivity issue means how could you use the net? I said them many times that I never claim that I have not used the net but always there is connectivity issue every time when I connect, I should restart data card 5 to 6 times. It may or may not connect after that. But im regularly paid bills, and finely I told in customer care pls disconnect your service and give me waiver in bill reason not resolve my complaints so i'm not getting your internet service properly in day one. And Im stop the using MTS in January 2015. And Mts send the bill amount 1122 mts not give the any waiver so im not paid that bill. And now in outstanding amount 2420 is showing. but still im saying give me waiver, and I will pay the bill. and give me best service i will use the your service. please help me.