[Resolved]  Mts — Providing fake offers and irresponsible service

Address:

Kollam, Kerala

Hello, i am writing this to you because i am fed up with the above mentioned company and their service. I've took a MTS MBlaze connection on june 1st. Before i took the connection i have got a call from the MTS kollam office, which was regarding the offer and all. The lady who spoke to me was Nithya (As per her information) she explained me the offer which is MTS providing. First of all she said they do not taking charge for the device, its absolutely free and just need to pay the bill amount which is 617/-INR with tax monthly. But i asked her are you sure about that you are not charging any cost for the device, she repeat to me yes sir we don't because its an offer. Second thing, also she said through the connection i will get a power bank worth 900/-(3000MAh) with warranty. And i agree with her and she told a representative will come to my home and will fix the connection and give the power bank and all. After two days the guy who working in MTS was came to my place and gave me the device, but he didn't bring the power bank along with him. He said he will give me later also he asked me the device cost which is 1400/-INR. I said to him that the lady from your office never mentioned about the device cost and she said its absolutely free. But he said she may wrong or mistakenly said. In that situation i badly need an internet connection and i felt pity on the guy who came from kollam to my place. So i decided to take the connection with the device cost. But i told him that i don't have money right now and he said its okay and i did the payment a fews days later. And he gave the power bank then, but it was a duplicate power bank with 2600MAh only NO Warranty too. I asked the guy about that and he said this is only what we can do. i have no other option i just bought what he gave to me. To the very next day i tried to use the power bank but it was not working properly too. The charge was not stay back longer. I have called the guy and report it, but what his reply was sir its a free product we cant anything and if you want to talk about the case i can give you our branch manager number. I have dialed to the branch manager and his service and behaves to me is very poor and indecent. He said we cant do much if you want to use just use that device or else just get lost. I never ever expect such an insult from a reputed company's manager. I was really felt sad and insulted so i wanted to make a complaint against the manager and the fake offers . I have wrote to the MTS customer care office and no reply from their for the 3 days. I was just fed up and made a call to the customer care and they said sorry for the late reply and they had contacted me the very next day. And they hear my full story and said to me with in 4 days they will replace my power bank and they asked me to withdraw my complaint. I was waiting for 5 days and no news and no one contacted me. I have called again to the customer care and told about the issue, and they gave me an other deadline which is on the very next day. So i waited 2 days and there were no updates again. This time i was really got angry and called again to the customer care and shouted and again they gave me one more day deadline. But until now i didn't get any call or any news from their. So i want to bring this to the consumer court and i need your help to do further. Also i want to inform you that the above mentioned company offering up to 9Mbps speed and i am getting 1Mbps speed. So in they are cheating the people with lots of way. Kindly take an immediate action against this fake offers. I hope a better service and i expect your full support to solve this issue with immediate action. Please do not hesitate to call me for further clarifications. Regards, Vishnu Ravi. Kumar [protected]