MTS / Sistema Shyam TeleServices [SSTL] — threatening customers and harassment

Address:

New Delhi, Delhi

The most horrible mistake one can make is get a mts connection. Mts's employees, it seems, have been trained to use foul language and tone with their retail customers even when they are themselves at fault. They have been trained to scream at customers, harass them and even threaten them on a regular basis.

I unfortunately own a mts internet connection for which i have paid the bill on time and am in possession of the electronic receipt for the same. Even after repeatedly telling them over the phone and conveying the receipt number and latet even physically visiting the mts store to show them the receipt, i keep getting about 50 calls each day from different numbers by some harish from the so called mts legal department who talks such rude and foul language that it literally hurts the ears. This man relentlessly calls - non stop - even when he is told that they need to check within their own system as the money had been debited from my account long back - and all this for some 800 odd bucks. I have even registered a formal complaint on mts's central customer care number for them to recheck the payment. Nonetheless, this man continues to threaten me with so called serious legal implications and even to get my passport blocked if i don't pay them. Just shows u the intellect of the man and the value system of mts and it's employees.
Horrible customer experience!

Shame on u #mts for hiring such goons taking care of your customer service.
Shame on u #mts for wanting to treat your customers like #.
Shame on u #mts for not even being able to check on your payments recieved and then instead threatening customers.
Shame on u #mts, just shame!

#mtscrapservice #mtsbigmistake #goonharish #somuchforcustomerservice
#goonseverywhere