Mts — They never resolved my .38kbps speed issue.Now asking to pay the bill.

Website:

www.mtsindia.in

Even after numerous calls nobody never resolved my problem. when i raised a ticket for complaint. they close without solving it. they call from random mobile numbers. they will ask me to check the speed. but i never got the full speed. i kept quiet for 6 months. i got irritated and felt cheated by MTS customercare people. i called up and told them to disconnect the line if they cant fix the speed issue.

Atleast i can consider if the speed is half or 1/3 of the promised for the account. but the speed i get is just .38kbps
if i call up continuously they will ask me to check the speed again. maximum speed i got was 2 mbps that too for half an hour. later it was back to .38 kbps.

why should i pay the amount for such a service. first of all how can someone ask me the amount if they are not able to reslove the .38kbps speed. Even village will get better speed. this continuous calls from going for so long. i shouldnt have payed the bill earlier. instead i pay and wait for some solution.

Now finally i sent a long letter to MTS asking for solution. and voice recorded all the calls as well. No response from MTS. Got a call saying we will give extra 10gb.. how dumb are they see. when my complain is the speed. why the hell are they giving extra GB.
Customercare is so brilliant.

Last payment date is 3rd Dec 2016. today i got a call from a lady raising the voice and asking the money.

i said when u dont provide connection properly why should i pay money. You should actually refund my money for the no service.
Infact i have all usage proof. Nobody in customer care can dare to talk to me saying that we have fixed your .38kbps speed issue for one full day.. never got a call saying this is solved.

So why should i bother now.

Collection department called up and threatened me that i have to face the consequences. i have recorded this as well.
686 is the monthly bill. they also told me that if you dont pay this month bill . next month bill will also be generated and then only we will close the account.

when the total fault is yours and your support team could never fix it. i want to disconnect the line.
why would anyone in the world would pay this month bill. if its foreign country i would have sued them by now. India things are not that supportive to the consumers..

if MTS want to face me legally. i am ready to . Atleast their efforts will take this issue to court. Finally i get benefitted only. So are the others.