Mts — Wi-Fi Concern

Address:122018

It has been Two months after raising my concern but sorry to say no solution infect not even a single call from MTS. It seems that everybody is sleeping in MTS and taking the customer as granted.

For name sake there is a customer care dept. in MTS who’s responsibility is only to call the customer several times for payment only.

It seems that MTS never wants to improve the work quality. After every couple of months there is some problem.

From last 2 months I have complaint of speed. Firstly, no body in customer care is ready to register the complaint. Same old sentence from them that we will forward the complaint to the concern dept. and they will call you back. No response, no call from anybody from MTS. Called again and to my surprise the answer I got that there is lots and lots o[censored]ser in your area and we can rectify your concern until and unless there is more tower.

If MTS can’t give the service then why are they charging from the customer.

Either MTS give the full service and if not they should not charge from the customer until the full service is given.

I get hundreds of call, SMS and email from MTS for payment but not a single call from MTS for concern.

Even wrote to top management that is this is the service given to the customer with complete detail and if not able to satisfy the customer then do not charge a single rupee from the customer till he is given the full service but no response or resolution from them also.

After writing 15-20 mail, response came from MTS by Mr. Himanshu and to my surprise beside solving the concern, the answer he gave was "we would like to inform you that as per the complaint number FEB/2078, your location is in low coverage area and hence you are not getting good coverage which has resulted in variable speed".

Further added by MTS was “You may migrate your postpaid account into prepaid. This will give you the freedom to choose the recharge amount as per your usage and would also avoid fixed monthly rental charges.

• You may opt for a lower rental plan till the time speed issue is persisting. You may visit our website (www.mtsindia.in) and choose the appropriate plan. Please inform us to take further action in regards to bill plan change process. Your new bill plan would be effective from the next billing cycle of request raised."

My question is that I am using MTS from Last 6-7 years and if there is an issue due to low coverage area then why it is happing now and if there is a problem solve the same, why should I change the plan.

The engineer visited the site and as per his report the device need change and speed is low which can be improved by the technical team then why MTS is not solving and putting pressure to change the plan. The report attached.
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MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.
Mar 02, 2017
Updated by Rajiv Budhiraja
Report attached

Mar 02, 2017
Updated by Rajiv Budhiraja
Customer Detail:
Name: Rajiv Kumar Budhiraja
My Email ID is : rajiv.[protected]@yahoo.co.in
Contact no is : [protected]
Complaint comments 

Comments

MEID:
A0000037D1D401
MAC ID:
F8DF887DBDB
SSID:
ZTEMT-AC3633-BDB
S/D:9B[protected]C
Pls tell my mts mblaze no.
My contact no. [protected]

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